COVID-19 Status Update

We hope this letter finds you and your family in good health. Many things have changed over the past few months and we would like to thank our patients and dental team members for their patience and understanding during this time. We continue to wait for guidance and recommendations from the Royal College of Dental Surgeons of Ontario and Public Health Ontario.

If you have a dental emergency, please call the office for instructions on reaching Dr. Mahdavi. Although we are currently unable to see patients in the office, he is available 7 days per week for phone consultations and referrals.

As we await our return, our team is staying connected to prepare strategies for a safe re-opening. At the same time, we are making some changes to the office to provide everyone with an environment that allows for social distancing and enhanced safety precautions. Some of our facility and protocol changes will include:

• construction of room dividers and cabinetry to enhance privacy between operatories
• installation of plexiglass barrier at the front desk
• air filters/purifiers
• PPE for all staff
• screening of all staff and patients

Upon scheduling an appointment, a COVID-19 questionnaire will be emailed to you. This questionnaire must be completed and returned before you arrive at the office. We will be scheduling all appointments in a manner that promotes social distancing and allows us to disinfect all areas of use between patient appointments.

Upon arrival at our office, call us to let us know you’ve arrived but please stay in your vehicle until we call or text you to proceed inside. We ask that patients enter the office unaccompanied, if possible. For those patients who require a guardian to accompany them, we ask that this be limited to a single family member. More details will be provided when appointments are scheduled.

We will contact all patients when we have a re-opening date and we look forward to seeing you. Check our website for updated information www.conceptdental.ca

Please stay safe and healthy,
Ramez Mahdavi, DDS
Inas Radhi, B.Sc(Hon),M.Sc.,DDS